CIOStory: You Shouldn’t Need to Manage Your Managed Service Providers!

Everyone has probably been there: it’s late in the day, and you’re routed through multiple people re-explaining your issue over and over again, until you finally speak to someone who seems remotely close to solving your issue. Unfortunately, by then it’s usually about the time the mobile phone battery goes dead! Also, it’s very frustrating when a service provider lobs over raw data when they are expected to manage and synthesize reports.